Responsible for launching new responsive experiences for American Express latest website.
I was responsible for collaborating across AmEx's domains both domestic and international, to launch high touch experiences that boosted repeat engagement, while driving down call volume.
I launched the Online Card Replacement experience which is now accessible via the app and website. It is also used to issue new products - metal credit cards in both Gold and Rose Gold.
Additionally, I worked on transforming our Online Statements both domestically and internationally.
Lastly, I also built an internal tool to streamline product engagements across the enterprise that helped reduce duplication across technology teams.
Simultaneously, I also worked heavily on spreadheading and launching an Online Dispute process. Much of the existing experience was antiquated and often correlated to increases in call volume. The updated experience allowed customers to quickly flag a transaction, file a dispute, and boosted communication between customers and American Express.