My team and I set out to create an unparalleled online service experience for our customers. Leveraging all of the details regarding our customers accounts, could we provide enhanced search capabilities to quickly check my current balance, payment due date, recent transactions, or even check my credit score, or spending power.
Below is a bit of a presentation that we presented in order to achieve buy in on such a large scale, transformation experience. Prior to launching our experience, customers were directed to a list of phone numbers - which incurred costs and frustrated our customers.
Below is the current product that is live on the website that launched soon after our streamlined collaborative working sessions.