As mention, this was a larger undertaking. This work is ongoing, never done, and always evolving and growing, since this is directly related to our design system.
Some of our biggest challenges were:
How do customer successfully transverse from product to product, or have a single product to many?
We had to make many improvements to our navigation both in the IA, language, and responsive experience.
2. Product Alignment
We began to take a unique approach to the dashboard which brought together money from all products and settled on 3 buckets, which were always evolving and personalized.
3. Constant Advocacy for growing with the customer
I often had to remind my counterparts during our initial discovery phase that we were breaking down silos, that our legacy products will fit into our new understanding - which was not just each customer having a single product, but each customer having many products.