The Number One Call Center action was: what is the status of my application? What is the status of X?
As a result, working product owners all across the company - in different business units, different product groups, we created a system to handle all status activities.
Our status tracker was a flexible component, that could handle up to 5 steps, with various text length, color system, and functionality.
We also published this in our Design System and shared our content with many developers and even stakeholders to share our latest thinking.